FAQ Booking - Hiper Rent a Car

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971 26 99 11

REGARDING A BOOKING

1. - Can I see prices before booking the car?

Of course!  Just fill in the dates and place where you want to rent your vehicle in the Reserve panel.  You will find availability and prices immediately without commitment.  If you agree with the price, you can continue with the booking.

2. - Can I choose the brand or model of my car?

You will be able to choose the vehicle category which guarantees certain characteristics (ex: economy, 5 seats, 3 door) but in each category there are various models and we are NOT able to guarantee you will receive a determined model.  If we have the model available on your pick-up date we will be happy to give it to you.  If the requested category is not available, we will give you a superior category at no extra charge. Model, fuel and car colour will depend on the cars available in our office on pick-up date.

3. - Do I need a credit card to make my booking?

No. You can book your car without giving your credit card details but when you receive your car you must pay with a credit card in the name of one of the drivers on the rental agreement

4.-How can I cancel my reservation?

In the section MY BOOKING enter the information required and you will be able to cancel, include or amend your flight number or add an extra. For all other amendments please send us an email through the section CONTACT US. Remember to indicate your booking number and the amendment you wish to make.

5.-I have not received confirmation, what should I do?

As soon as you finalise your booking you will receive a confirmation voucher from us with your reference number. Also you will receive the voucher in the given email address.

If you do not receive our email, first of all check that your email address is correctly written.  If it is, it may be that it has been blocked by the Anti-SPAM filter so we advise you to check your “Unwanted mail” and make sure any emails from hiperrentacar.com or contacto@hiper-rentacar.com are not blocked and able to enter into your “Inbox”.  If this is not the case send us an email or call us on +34 971- 269911/ 902 446446 as soon as possible and we will send it to you.

6.-How can I include an extra in my reservation (e.g. baby seat)?

If you need to include a baby seat or booster, go to MY BOOKING enter the information asked and you will be able to add an extra.

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